Shipping Policy
Shipping Policy
At She Brows, we aim to dispatch all orders as quickly and efficiently as possible.
Processing Times
- Orders are processed during Australia Post business hours (Monday to Friday only).
- Orders placed outside of business hours, on weekends, or on public holidays will be processed on the next available business day.
- Please allow 24–48 business hours for your order to be processed and dispatched, depending on when payment is received.
Shipping & Tracking
- All orders are shipped via Australia Post.
- Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.
International Orders
- International customers are responsible for any import duties, customs fees, VAT, taxes, or other charges imposed by the destination country.
- These charges are not included in the purchase price or shipping cost and must be paid by the recipient if required by their local customs authority.
Delivery Times
Once your order has been dispatched, delivery timeframes are determined by Australia Post and are outside of our control. Delivery estimates may vary depending on your location and the time of year.
Lost, Delayed or Damaged Parcels
Once an order has been handed over to Australia Post, responsibility for the delivery process rests with the carrier. While we are happy to assist by lodging enquiries where possible, She Brows is not liable for delays, lost parcels, or damage that occurs during transit. Any delivery issues should be raised with Australia Post using your tracking information.
If your parcel arrives visibly damaged, we recommend taking photos of the packaging and contents immediately and contacting Australia Post as soon as possible.
If you have any questions regarding your order or shipping, please don’t hesitate to contact us before placing your order.